Chloë DeShong is the assistant director of operations and support at the Center for Teaching Innovation. Her work focuses on communications, assessment, and the systems and processes that support CTI’s programs and operations.
She oversees CTI’s communications, including planning and coordinating communications across the center’s programs, events, and initiatives. She maintains the systems and practices that support that work and collaborates with colleagues to develop and connect content across channels.
Chloë also leads the center’s assessment and data collection efforts, working with colleagues to evaluate programs, understand participation and engagement, and use data to inform planning and decision-making. Her broader operations work includes projects that improve how the center organizes, coordinates, and supports its work.
At the heart of her work is a curiosity about how things work and how they might work a little better. She enjoys untangling complicated processes, making information more useful, and finding practical solutions. Before joining Cornell, she worked in telecommunications, where she used speech analytics to support training and employee development. She holds a master’s degree in adult learning, with a focus on faculty development and adult learning theory.